Recruitment Team at State Street
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State Street - Manager/Officer - Operations Trainer (3-6 yrs)
JOB SUMMARY
Responsible for developing technical and industry knowledge training content and delivering training to employees, both virtually and in a live classroom. By impacting employees- level of preparation for the job, this position mitigates the risk of errors and improves the company's level of protection against operational error and potential liability.
JOB DUTIES
- Liaise with the Businessand the Learning Services US team in carrying out training needs analysis.
- Deliver both traditional and virtual classroom training and hands on systems training, focused on technical (job-specific) content for newly hired and experienced participants
- Conduct training needs analyses primarily through consultation with the management team of the business line, but also using surveys, interviews with employees, focus groups, and or consultation with subject-matter experts
- Develop participant training materials for advanced technical training and for system enhancements/implementations.
- Cross-train with other training and/or business unit staff to teach/learn training program material
- Liaise with subject-matter experts in the business lines who deliver advanced technical training; support development of training materials, and evaluate materials prepared by instructors. Coach and evaluate subject-matter expert instructors on their training delivery.
- Attend regular meeting with Learning Services US team to stay abreast of training initiatives potentially impacting the region and leverage learning resources.
- May be required to travel to other locations.
Functional Competencies
Adult Learning Theory & Practice; Competency Based T&D; Distance Learning (video, internet, intranet); Employee Development strategies; Multimedia Learning Systems Training Evaluation; Needs Analysis; Operations; Solutions Development; Technologies
Core Competencies :
- Business and Financial Acumen
- Consulting
- Decision Making & Critical Thinking
- Effective Communications
- Emotional Intelligence
- Knowledge Management
Leadership Competencies :
- Accountability
- Alignment
- Innovation
- Resource Management
- Strategic Thinking
Qualifications :
Specific Qualifications / Skills :
- Accounting and Financial Services knowledge and work experience required.
- Previous instructor led training and one-on-one training experience required.
- Teach technical information to employees of all experience levels.
- Work effectively with personnel from other departments on training projects.
- Work as part of a virtual training team spanning several locations/countries, sharing best practices.
- Bachelor- s/Masters degree with business, finance, accounting, or education major preferred.
- 3 to 5 years- experience in the Financial Services Industry.
- Ability to develop business relationships, both within and outside of the organization.
- Excellent interpersonal, organizational and communication skills (both written and verbal).
- Strong problem resolution and analytical skills.
- Proficiency in Microsoft Office suite required.
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