JOB SUMMARY :

Responsible for developing technical and industry knowledge training content and delivering training to employees, both virtually and in a live classroom. By impacting employees- level of preparation for the job, this position mitigates the risk of errors and improves the company's level of protection against operational error and potential liability.

This person owns and manages the training function; he/she is highly accountable to the management team of the business line(s); the business lines are the training team's internal clients.

JOB DUTIES :

- Liaise with the Business and the Learning Services US team in carrying out training needs analysis.

- Deliver both traditional and virtual classroom training and hands on systems training, focused on technical (job-specific) content for newly hired and experienced participants

- Conduct training needs analyses primarily through consultation with the management team of the business line, but also using surveys, interviews with employees, focus groups, and or consultation with subject-matter experts

- Develop participant training materials for advanced technical training and for system enhancements/implementations.

- Cross-train with other training and/or business unit staff to teach/learn training program material.

- Continually monitor/update/enhance training program materials to reflect the current operations environment and industry practices.

- Monitor, evaluate and record training activities and program effectiveness. Communicate results regularly to senior management.

- Liaise with subject-matter experts in the business lines who deliver advanced technical training; support development of training materials, and evaluate materials prepared by instructors. Coach and evaluate subject-matter expert instructors on their training delivery.

- Meet with and present to members of senior management to gage training effectiveness, quality, and impact, and to ensure training strategy is aligned with business strategy.

- Attend regular meeting with Learning Services US team to stay abreast of training initiatives potentially impacting the region and leverage learning resources.

- May be required to travel to other locations.

Functional Competencies

Adult Learning Theory & Practice; Competency Based T&D; Distance Learning (video, internet, intranet); Employee Development strategies; Multimedia Learning Systems Training Evaluation; Needs Analysis; Operations; Solutions Development; Technologies

Core Competencies :

- Business and Financial Acumen

- Consulting

- Decision Making & Critical Thinking;

- Effective Communications

- Emotional Intelligence

- Knowledge Management

Leadership Competencies :

- Accountability

- Alignment

- Innovation

- Resource Management

- Strategic Thinking

- Organizational Change Mgt.

- Planning

- Tactical & Strategic

Qualifications :

Specific Qualifications / Skills :

- Manage training development projects independently.

- Accounting and Financial Services knowledge and work experience required.

- Previous instructor led training and one-on-one training experience required.

- Teach technical information to employees of all experience levels.

- Work effectively with personnel from other departments on training projects and serve on various committees as needed.

- Work as part of a virtual training team spanning several locations/countries, sharing best practices.

- Bachelor- s/Masters degree with business, finance, accounting, or education major preferred.

- 5 years- experience in the Financial Services Industry.

- Ability to develop business relationships, both within and outside of the organization.

- Excellent interpersonal, organizational and communication skills (both written and verbal).

- Strong problem resolution and analytical skills.

- Proficiency in Microsoft Office suite required.

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