State Head - Store Operations - D2C - Retail

Responsibilities :

Sales :

- Design, plan and implement all store related activities to ensure revenue growth

- Review retail channel health & take necessary actions to drive width, depth and quality of channel

- Drive Gross additions, Quality sales metrics, NPS & compliance to regulatory norms in terms of customer acquisitions

Service :

- Coordinate & plan with the deployment team to ensure seamless fiber connectivity for the customer

- To ensure customer Satisfaction by keeping a check on complaints

- Custodian of overall business and connectivity of the zone

Team Management :

- Cascade / governance with the direct/indirect teams

- To have minimum attrition and maximum engagement scores

- Provide leadership pipeline at a national level

Requirements :

- Customer Obsession

- Business & Financial Acumen

- Service Orientation

- Ownership Mindset

- Navigating Change

- Collaboration & Influence

- Building Leaders

- Cross Functional Liaising