State Head - Merchant Acquisition - Bihar and Jharkhand

Job Description - The incumbent will be responsible for setting up team to drive acquisition and quality targets in an efficient manner.

Client Details

Our client is one of the leaders in the UPI based payments in India with market share of over 40%. Today they have a customer base of over 250+ mm users and 16 mm merchants live of their platform.

Description

Business Growth:

- Grow distribution and market share in the assigned area of operations

- Identify, interact, and develop DSAs to align and drive business in the market

- Identify data points available and analyse data to identify improvement areas. This should be corroborated by inputs from team and market visits. Projects should also be initiated locally to test such hypothesis and suggest solutions to improve efficiency.

- Draw up local plans post study of market size of assigned geography, and thereby enable best suited distribution models with right span and spread.

- Analyse local competition to study changes in their local or broader strategy and drive counterstrategies.

- Benchmark and compare performance with territory to broad base good practices

- Should be able to device the best methods for communication of plans/targets to the team so that there is minimum expectation vs delivery gap

- ability to understand formats/data so as to right information, viz, in cases when we want them to do surveys and develop insights

Stakeholder Management:

- Handle merchant escalations in market & partner with various internal stakeholders to resolve them

- Handle DSA escalations on processes and timelines including accurate payout calculation and disbursement

- Partner with cross functional teams like Marketing, Sales Capability and HR to ensure process gaps are plugged and team is enabled with appropriate levels of market collaterals, headcount, onboarding experience, sales capability building inputs.

- Implement processes and metrics for tracking progress and setup review mechanisms with all the stakeholders

People Management:

- Drive hiring of ASM and TSM to ensure 100% manning in the team

- Onboard the new team members and help them assimilate the organisation's ways of working

- Participate in performance appraisal process sharing insights about the team and sharing relevant feedback with team members for their growth & development

- Coach ASMs regularly to allow them to better manage the input and output deliverables of TSMs

- Understand the reasons of exit and take corrective action to reduce attrition

- Drive team level R&R and engagement practices

Quality Management:

- Monitor quality parameters like MAM, KYC, PFB usage to identify gaps, & initiate corrective action.

- Monitor performance on compliance parameters to ensure zero deviation

Profile

- MBA from Tier 1 campus with good academic record

- 6-8 years of relevant experience in sales and distribution/business development

- Excellent interpersonal skills to manage situations on the ground

- Should have managed larger teams on the ground

- Exposure to the startup environment is an added advantage

- Problem solving abilities with a strong bias for impact

- Strong ethics and discretion while dealing with customers

- Drive for result, able to demonstrate/quantify success relative established targets and metrics

Job Offer

Chance to be part of one of India's leading Fintech companies and have an accelerated career path.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Dev Sewlia on +91 (0) 22 4236 3320

Contact - Dev Sewlia - +91 (0) 22 4236 3320

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