Key Impact Areas

- The role holder will be responsible for the end-to-end branch operation, ensure quality of processing, identify risks and ensure adequate monitoring mechanism, lead the team towards optimal operational efficiency, ensure timely reporting and compliance on all regulatory matters, constantly be on the lookout to implement new techniques and solutions which can improve customer experience or reduce non value adds.

- Provide analytical tool/solution based on discussion with relevant stakeholders. The concerned individual should have a strong expertise in domain knowledge and undertake independent floor management.

- Will work towards operation processes - Automation, Digitization of Projects.

Position Details

Responsibilities

- Manage and display adequate controls measures and monitoring across various processes with a view to enable processing and also reduce overall risks for the organization

- Manage and handle channel expectations and relation management. Have a continuous governance process put in place for channel partners and work towards resolution of escalations if any.

- Tracking and reporting of all deviations noted with concerned authorities

- Preparing a Detailed Management report of all control checks maintained and deviations noted.

- Independently manage functional/strategic initiatives which have large impact at organization level. Ensure continuous process improvement by constantly looking at introducing automation initiatives and eliminating non value adds.

- Relationship management across key functions such as Process, Audit, BS&T, legal, life insurance at corporate office and branches

Technical Competencies / Specializations

- Relevant experience into NEW BUSINESS OPS & from Insurance industry ( LI / GI / Health ) with team handling experience.

- Corporate operations exposure ( current ) preferred.

- Industries / Companies: - Life Insurance organisations would be preferred.

- Any academic qualification/ specialization to look for: - Graduate or Post Graduate with 10+ years of experience.

- Prior team handling experience is a must.

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