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02/01 Ralston Coelho
Founder at Futurz Consulting

Views:7232 Applications:480 Rec. Actions:Recruiter Actions:277

Sr Manager - Operations - IT/ITES (8-15 yrs)

Pune Job Code: 185129

We have been retained by our client to partner with them to recruit the position mentioned below.

Candidate confidentiality is something that we swear by. We will share the CV with the client only post we have had a detailed conversation with you.

Title: Senior Manager - Operations

Industry: ITES - Financial captive BPO

Experience: 8 years + in a similar role.

Education: MBA from a premier institute

Location: Pune

Compensation: Industry best

Important note: Should be OK to work in shifts

Employee strength to manage: 400


- Manage day to day operations of 2 locations (Mumbai & Pune)

- Direct reports will be approximately 2 Manager and 3 Assistant Managers.

- Total staff at both location will be approximately 400 FTEs

- Identify improvement opportunities related to the underwriting (Government and in-house) programs and processes

- Reduce variability among team members

- Attend and present to third parties when sight visits require the same

- Confirm compliance to all investor and government guidelines

- Daily, weekly, and monthly communication to team members regarding goals, key drivers, procedural changes, and important company messages

- Confirm all business unit policies and procedures are updated to reflect requirements

- Partner with Six Sigma Team and other servicing business units to continually update / upgrade / improve programs for better results related to the government programs

- Prepare reporting on team results of key performance indicators

- Assist in creation and attend monthly operations review presentation for Senior and Executive Management

Key Result Areas:

- Assure all key drivers are achieved related to production, quality goals and variability

- Timely implementation and compliance of all directives

- Motivation of team members

- Training of new hires and ongoing training of existing employees when deficiencies or new policies require the same

- Annual reviews of direct reports

- Assist with interview and hiring needs

- Perform staffing analysis on a monthly basis to ensure staffing needs are met


- Knowledge of MS Office

- Excellent written and oral presentation skills

- Cross-cultural exposure preferred

- Candidate should have 2 plus years of mortgage / banking / servicing experience

- Experience with negotiating

- Graduate preferably post graduation from a reputed business school/university

- Strong organizational skills

- Strong analytical skills, including ability to develop reports, analyze and interpret data

- Ability to work effectively with global cross-functional teams in a fast-paced environment

- Ability to juggle multiple competing priorities and adapt to constantly changing business environment

- The ideal candidate will be self confident and goal oriented

- Customer oriented individual

- Extremely innovative

- Strong Leadership skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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