Position : Product Manager - Process Improvement

Grade : Sr. Manager / Chief Manager ( As per Experience )

Location: Mumbai

Job Responsibilities :

- Identification of new Retail Banking product opportunities across customer segments

- Product development - process design and improvement

- Initiating process improvements activities for development of bank and enhancing effective customer service.

- Product management - profitability, business volumes & participating in the development and execution of product as well as marketing strategies, for the assigned set of brands

- Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level.

- Devising marketing material to promote various Retail Banking products such as Accounts & Deposits, Loans, Insurance, Investments, Cards etc. and use of alternate channels viz Phone banking, Emailer etc.

- Assisting the sales team, resolution of customer queries and running various projects/initiatives to improve the productivity of sales workforce.

Experience & education:

- The candidate should be an MBA from a premier B-school with about 3-10 years of experience in banking, telecom, retail, FMCG or durable industry.

Key traits of the person should be:

- Analytical and ability to swift through complex data.

- Creative marketing resource with exposure to different channels.

- Exposure to below the line marketing channels

- Sales and Marketing experience having handled a large base of customers

- Ability to put a structure and process to blue sky thought.

- Go-getter and never say die attitude.

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