Sr Manager/AVP - Ops - Insurance

Senior manager/AVP - Operations

Company - UK Based insurance broking firm

Location - Mumbai

Division - Operations

Designation - Senior Manager / AVP

Accountabilities/Responsibilities -

Generic responsibilities

- Understand the different areas of operations within OPERATIONS and propagate OPERATIONS values

- Responsible for achievement of the financial targets for the cost centre

- Lead, motivate, counsel, develop and coach team leaders/ process leaders to meet departmental

KPIs and project SLA’s.

- Effectively implement rewards/recognition, appraisal & incentive programs

- Identify career path for various employees in the team and mentor development

- Effective liaison with various departments within OPERATIONS to gain support and resolve issues

- Identify, facilitate and implement process improvement ideas to improve efficiency

- Lead quality and productivity initiatives such as ISO 9002 and Six Sigma

- Enforce adherence to security and data protection within OPERATIONS.

- Facilitate and implement process improvement ideas to improve efficiency

- Expand scope of operations to add value to the customer.

Relationship building

- Co-ordination with other OPERATIONS teams to dynamically balance transaction volumes.

- Proactively identify problems and presenting solutions

Training based responsibilities

- Overseeing Pipeline and individual queue management.

- Overseeing quality audits.

- Overseeing work audits.

- Ensuring compliance to internal and external regulations and procedures.

- Preparing/ collating and analysing reports.

- Ensure accurate and timely reporting to all stake holders

Key Interfaces

- Colleagues/ Peers.

- Team Leaders.

- Process Leaders.

- Team Members.

- Issue Managers/Business Managers

- Service Delivery Area

Competence / Knowledge / Skills required

Functional/ technical skills:

- Process mapping and process analysis skills to conquer process roadblocks.

- Experience in dealing with international customers – US, UK, Europe, Australia etc

Fact Finding and Analysis

In case of any queries further you can call us on 022-40276904 or email deepti.s@mancerconsulting.com