I. BASIC FUNCTIONS: Primary purpose of the Job & major expected results

- Dealer Performance monitoring and Reviews of low performing dealers

- Ensure Customer Satisfaction survey process and MIS to managements and Dealers.

- Conduct Annual Dealer Satisfaction Survey and Reports out to management

- Coordination with agencies for timely release of the reports.

- Dealer Management System

- To driving strategic IT initiatives for addressing pain areas and maximizing business returns in the customer and channel facing areas.

II. JOB RESPONSIBILITIES: (Include Task and activities performed by the position)

- Timely release of Dealer performance score sheets to the dealers every Quarter

- Tracking the customer satisfaction survey process and ensure regular MIS of reports.

- Organizing and coordinating Dealer Meetings and Programs

- Resolve the data and Points related dealers queries.

- Ensure timelines and correctness of the MIS reports.

- Implementing Effective Dealer Management System.

- Support Sales Force Automation initiatives in the channel design and deploying training strategy for channel.

- Managing entire techno-commercial activities related to Customer Satisfaction Measurement Surveys conducted through various entities- Internal & External, CSI & SSI.

- Planning, execution and monitoring of CS improvement activities derived through direct customer voice, analysis of CSM survey results and established through actual dealer visits (Causal analysis & Regular PDCA).

- Will be responsible for designing, improving and deploying of direct as well as channel driven touch customer processes. IT enabling process changes and new process implementations.

III. KNOWLEDGE, SKILLS, EXPERIENCE and COMPETENCIES required for this Job

Knowledge

- Developing dealership across the network

- Cross functional knowledge in Auto Industry especially in internet technology and databases

- Capable of visualizing various needs and gel the same into IT applications

Skills

- Leadership Skill

- Interpersonal skills

- Quality Decision Making

Contact Details
Name: Sabneet
From Symbiosis Management Consultants
Phone No.: 0172-4333121

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