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19/12 Zaid Abbasi
Hiring at Squad

Views:4236 Applications:277 Rec. Actions:Recruiter Actions:240

SquadRun Inc - Customer Success Manager (4-8 yrs)

Noida Job Code: 645902

Customer Success at Squadrun Inc

About Squad

Squad is a fast-growing, venture-backed technology company that combines Crowdsourcing and Artificial Intelligence together to help companies revolutionize their operations. Our new product is called SquadVoice and functions almost like an - Uber for calling- .

Core Responsibilities - 

- Operate as the lead point of contact for all matters specific to our customers

- Support and coordinate with the operations team to ensure seamless delivery to clients

- Map customer journey and identify improvements at every stage

- Maintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer success

- Develop a trusted advisor relationship with key customer stakeholders

- Address customer concerns and provide solutions to ensure satisfaction

- Interpret customer insights to drive change in product and act as a voice of the customer to the Product team

- Manage the Customer Success strategy for tracking and reporting on client health and reducing Customer Churn

- Create and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholders

- Raise open issues with cross-functional teams and take ownership of resolving the issues in a timely manner

- Constantly work towards providing innovative strategies for delivering customer delight

- Engage with clients to understand the nuances of their work processes and the resulting needs and pain points

- Provide the best customer experience we possibly can to our customers

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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