04/12 Dhananjay Singh
Co-Founder at Sqrrl

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Sqrrl - Head - Customer Success (5-9 yrs)

Gurgaon/Gurugram Job Code: 640663

At Sqrrl our mission is to help young Indians save their earnings while keeping things simple.

We are seeking a full-time Head of Customer Success. It will be this colleagues- responsibility to set the strategy and goals for the way Sqrrl interacts and delights its customers.

Responsible for

- To aggregate/ develop specific systems, tools to implement this vision and oversees the way personnel are used and trained to execute it.

- Lead, Motivate, Manage a team of die-hard customer service personnel.

- Ensure compliance with regulatory requirements impacting customer care function.

- Develop procedures and policies for better handling of customer correspondence and customer complaints.

- Monitor business and process metrics to measure and manage customer service effectiveness.

- Collaborate with sales and marketing team to maximize revenues and customer loyalty.

- Monitor and respond to consumer-initiated Internet blogs and websites.

- Increase NPS year on year. Increase promotors and decrease detractors

- Training.

- Ensure continual upskilling in customer services through evaluation, development and training of staff.

About Sqrrl:

Sqrrl (https://sqrrl.in) is an early stage, seed-funded startup based in Gurgaon. Established in 2016, it has a fresh take on an otherwise jargon-ridden, complicated world of investing. Sqrrl's product is currently mobile-only, with a web variant in the pipeline. It is India's only investing platform in 9 languages. The apps were recently featured by both Apple and Google on their respective play stores.

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