Sprinklr - Senior Success Manager - IIM/ISB/FMS/MDI/XLRI

What You'll Do

At Sprinklr, we obsess on - happy customers- and as a Senior Success Manager, India, you- ll be the key player to make it happen. In this role, you- ll be accountable for ensuring the following outcomes for every customer assigned to you:

- Customer's positive business outcomes are being achieved

- Maximum adoption of the platform by the customer

- Ensure customer renewals and continued adoption of new products and services

- Trusted advisor- relationship with customer champion and other stakeholders

What Are Your Responsibilities -

You'll work with our customers act as a day-to- day point of contact for their business teams and other stakeholders.

- Ensure that every client derives the maximum return from their investment in the Sprinklr platform

- Provide subject matter expertise on social business practices

- Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business

Who You Are & What Makes You Qualified

- 6+ years of experience in enterprise software account management, sales, customer facing product management or digital and social account management, preferably with India based customers

- Top tier Engineering college graduate with Computer Science or similar area of study

- Excellent communication and customer engagement skills, the kind needed to delight India based customers

- Exceptional Project management skills to drive cross functional initiatives with engineering, sales and field teams with utmost efficiency and attention to detail

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Personal energy, passion, and drive to ensure we consistently delight our customers

Nice to have:

- MBA from top tier institutes

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook,Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking,discussion forums and community software). Direct experience in working with or for social media management software is preferred