14/06 Ramya Gangula
TA Specialist at Sprinklr

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Sprinklr - Senior Success Manager - IIM/ISB/FMS/MDI/XLRI (6-10 yrs)

Mumbai Job Code: 709093

What You'll Do

At Sprinklr, we obsess on - happy customers- and as a Senior Success Manager, India, you- ll be the key player to make it happen. In this role, you- ll be accountable for ensuring the following outcomes for every customer assigned to you:

- Customer's positive business outcomes are being achieved

- Maximum adoption of the platform by the customer

- Ensure customer renewals and continued adoption of new products and services

- Trusted advisor- relationship with customer champion and other stakeholders

What Are Your Responsibilities -

You'll work with our customers act as a day-to- day point of contact for their business teams and other stakeholders.

- Ensure that every client derives the maximum return from their investment in the Sprinklr platform

- Provide subject matter expertise on social business practices

- Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business

Who You Are & What Makes You Qualified

- 6+ years of experience in enterprise software account management, sales, customer facing product management or digital and social account management, preferably with India based customers

- Top tier Engineering college graduate with Computer Science or similar area of study

- Excellent communication and customer engagement skills, the kind needed to delight India based customers

- Exceptional Project management skills to drive cross functional initiatives with engineering, sales and field teams with utmost efficiency and attention to detail

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Personal energy, passion, and drive to ensure we consistently delight our customers

Nice to have:

- MBA from top tier institutes

- Demonstrated experience and a passion for the social technology universe (i.e., Facebook,Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking,discussion forums and community software). Direct experience in working with or for social media management software is preferred

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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