Sprinklr - Lead - Managed Services

Reporting to the Global Head of Managed Service, a managed services team lead is responsible for setting the tone for their managed services team and strives for quality and excellence in all aspects of managed services.

Main Responsibilities are:

- Manage and retain a team (up to 10) of high performing Managed Services Consultants working across multiple enterprise level clients. Focused on customer delight, adoption & retention of the Sprinklr Platform

- Assist and guide team with goal setting and career pathing.

- Conduct bi-weekly 1 on 1 sessions with all team members.

- Lead management and optimization of on boarded Sprinklr clients, to ensure their continued success with the Sprinklr platform.

- Structure and execute enterprise level service delivery processes to provide scalable business solutions for fortune 500 companies.

- Regional account alignment and ownership

- Weekly meetings with success and sales regional leaders

- Serve as first escalation point for customer issues ensuring quick resolution.

- On boarding new resources within team leads region.

- Support of team and leadership in new client kick off calls

- Help drive best practices for Managed Services group in conjunction with other Team Leads and services management.

- Provide bi-weekly update client renewal updates to Global Practice Leads.

Desired Skills and Experience :

- Enthusiastic and creative leader with the ability to inspire people who also has the ability to motivate and focus a team and to develop individuals.

- 2 years Prior people management experience ideally in high paced SAAS, Technology, or Marketing environment.

- People Management experience a plus

- 2-3 years of experience in enterprise software deployment management and/or implementation.

- Proven ability to work effectively under tight deadlines and juggle several assignments simultaneously.

- Excellent written and verbal communication skills

- Strong technical background with advanced computer skills

- Ability to work independently and as a member of a team

- Demonstrate experience and a passion for the social media technology universe

- Extremely strong communication and presentation skills

- Fluency in social media platforms and direct experience in working with or for social media management software is preferred

- Passion for solving client challenges and commitment to client delight

Exp: 6 - 9 Years