jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
02/07 HR
Talent Acquisition at Spinny

Views:793 Applications:384 Rec. Actions:Recruiter Actions:21

Spinny - Program Manager - Customer Experience Team (1-3 yrs)

Any Location Job Code: 831480

Key responsibilities will be the following:

- Own the Customer Experience in the company - prime objective is to drive NPS to 80+ across all functions.

- Help develop product & processes for Customer Support & Experience team

- Understand current challenges in the customer experience by analyzing data captured through feedback and escalation teams.

- Engage with Departments to solve for customer escalation cases and incorporate changes in their SOPs/ Products/ People to improve customer experience.

- Personally connect with select customers/ potential customers over one-on-one calls/ hub visits to uncover new insights about their behaviors.

- Benchmark customer experience with competitors within/ outside industry and suggest best practices.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.