Spinny - Program Manager - Customer Experience Team (1-3 yrs)
Key responsibilities will be the following:
- Own the Customer Experience in the company - prime objective is to drive NPS to 80+ across all functions.
- Help develop product & processes for Customer Support & Experience team
- Understand current challenges in the customer experience by analyzing data captured through feedback and escalation teams.
- Engage with Departments to solve for customer escalation cases and incorporate changes in their SOPs/ Products/ People to improve customer experience.
- Personally connect with select customers/ potential customers over one-on-one calls/ hub visits to uncover new insights about their behaviors.
- Benchmark customer experience with competitors within/ outside industry and suggest best practices.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.