Spinny - City Manager - Operations

City Operations Manager

About the Role:

- Reporting to the City Category Lead, this position examines, analyses, and evaluates operations of city business to ensure adherence to company standards and requirements.

- The ideal candidate will function as the primary strategic business leader with responsibility for all aspects of the operation; including customer satisfaction, financial performance, and sales and revenue generation.

KRAs:

- Develop and deliver analytics dashboards providing detailed analysis and trends

- Working with City Lead on process and capabilities improvement

- Work with retail sales & demand team to ensure a reliable and operationally effective business flow so that the overall P&L of a particular city can be increased

- Drives implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding customer expectations

- Work with retail and program teams to increase sales and improve processes

- Mentor and guide the ground team to manage operational efficiency in sales & demand team

- Manage team morale and engagements

- Liaison between the management & ground team

Requirements:

- A go-getter, car enthusiast

- Must have prior experience in managing city-level or a specific territory level operations

- Quantitative & Qualitative business mindset

- Good communication & team-handling abilities

- Advanced expertise in data analysis and visualization; highly proficient in MS Excel

- Attention to detail, self-starter personality who can adapt to fast-paced start-up

- Engineering degree from Tier 1 Tier 2 college is preferred (IIT,NIT,VIT, BIT)