Spinny - City Head/Demand Head

City Category Lead/City Head

About Spinny:

Founded in 2015, Spinny is a used car retailing platform that aims to bring about transparency and convenience in the car buying and selling process in India. Spinny operates across the entire value chain of pre-owned cars, embedding superior technology and processes to deliver a premium experience to customers. As a testimony of Spinny's commitment to transparency and quality, every car on the Spinny platform comes with a 200-point inspection checklist, 5-day no questions asked money-back guarantee, and 1-year after-sales warranty. Spinny is backed by leading global venture firms - Tiger

Global, ADQ, Avenir Growth, Accel Partners, and Elevation Capital, and is currently valued at ~ USD 1.8 Bn. Currently, Spinny has 35 car hubs that operate across 15 cities - Delhi, Gurugram, Noida, Bangalore, Mumbai, Pune, Hyderabad, Chennai, Kolkata, Ahmedabad, Lucknow, Jaipur, Chandigarh, Indore and Coimbatore.

About the role:

This role is for Spinny brand caters to India's growing aspirational middle class who is value-conscious and don't want to compromise on quality. It aims to capture the under-penetrated but majority value-conscious car buyers. Truebil operates across 9 cities (Delhi NCR - Gurugram, Lucknow, Bengaluru, Hyderabad, Pune, Mumbai, Calcutta, Ahmedabad, Chennai). You

will be responsible for managing the operations for the Truebil category in the city including business operations, P&L responsibilities, balancing supply-demand, and customer satisfaction. You will be working in close coordination with the core leadership team, with a focus on driving excellence in business performance in sync with the core business propositions.

Key responsibilities:

- Manage the P&L for the City category

- Leading the on-ground demand/retail operations with a focus on customer experience, revenue growth, and optimal resource utilization

- Leading oversight on city supply & refurbishment operations

- Maintaining strong relationships with regional channel partners to help establish a C2B channel in the city

- Laying down the city roadmap for growth and profitability targets

- Hiring and managing of local supply, servicing, customer experience, and sales teams

- Implement city / zone-wide pilots for new customer activation

- Ensuring process and policy adherence across functions, with a focus on delivering best-in-class customer experience

- Adapting business strategy based on regional customer demand trends

Requirements:

- 3 to 6 years of professional work experience across strategy, sales, and operation roles

- Ideal candidates would have worked at FMCG companies or in high growth startups (as city head or regional head roles)

- B.Tech or MBA from top colleges/universities

- Exceptional interpersonal, communication, and influencing skills and an ability to navigate a complex and unstructured cross-functional environment

- Demonstrated experience of leading a team of 10 - 20 members previously

- Extremely high customer service and experience orientation. Previous experience in building strong customer relationships or scaling up such businesses in a B2C or B2B environment is highly desirable.