Specialist - Warranty Claim Settlement

Warranty Claim Settlement Specialist

Responsibilities:

Claims Processing:

- Review and process warranty claims submitted by customers or dealers.

- Verify claim documentation, including service records and parts invoices.

- Ensure accuracy and compliance with warranty policies and procedures.

Investigation and Analysis:

- Investigate the validity of warranty claims by analyzing repair histories and service reports.

- Identify root causes of product failures or issues reported under warranty.

- Collaborate with technical teams to assess claim validity and determine appropriate resolutions.

Negotiation and Settlement:

- Negotiate settlements with customers or dealers regarding warranty claims.

- Determine reimbursement amounts or approve warranty repairs based on established guidelines.

- Communicate settlement decisions to stakeholders in a clear and professional manner.

Documentation and Reporting:

- Maintain detailed records of warranty claims, settlements, and related correspondence.

- Generate reports on claim trends, approval rates, and claim costs.

- Provide insights and recommendations for improving warranty processes and reducing claim costs.

Customer Service:

- Liaise with customers, dealers, and service centers to facilitate timely resolution of warranty issues.

- Address inquiries and concerns regarding warranty claim status and decisions.

- Ensure a positive customer experience throughout the claims process.

Compliance and Quality Assurance:

- Ensure compliance with company policies, warranty terms, and legal requirements.

- Conduct audits and reviews to monitor claim accuracy and adherence to guidelines.

- Implement corrective actions to address process gaps or compliance issues.

Requirements:

- Minimum 2 years of experience in warranty claim processing or a related field.

- Knowledge of warranty policies, procedures, and automotive industry standards (preferred).

- Strong analytical and problem-solving skills.

- Excellent communication and negotiation skills.

- Ability to work independently and collaboratively in a team environment.

- Proficiency in MS Office (Word, Excel, Outlook) and database management.

- Attention to detail and accuracy in documentation and data analysis.

Application Process:

Qualified candidates are encouraged to submit their resume to [insert email address] with the subject line "Warranty Claim Settlement Specialist Application - [Your Name]". Applications will be reviewed promptly, and shortlisted candidates will be contacted for further assessment.