Specialist - Transition Management - BPO

Transition Specialist

Key Responsibilities:

- Leads a component of a Workstream or a defined portion of a Service Transition program (e.g., knowledge transfer or PMO)

- Manages the development and deployment of transition deliverables for a given transition Workstream

- Adheres to and implement Mobilization methods and tools

- Participate in Due Diligence and Service Transition activities

- Apply advanced analytical skills in assessing concepts and alternatives

- Manages given solution/Workstream of a Service Transition program

- Define, build, and implement workable components to Service Transition programs by leveraging existing standard solution components as much as possible

- Define detailed costs and benefits of a given solution/workstream of a Service Transition program

- Manage internal/external client relationship within their area of responsibility

- Demonstrates ability as individual contributor or in leadership of up to teams of 3 to 4 resources

- Lead detailed designs and build of at least one Workstream component or sub-component working within the guides of the overall Solution Blueprint

- Provide peer review to other service transition activities

- Contributes to mobilization capabilities through method & asset development and knowledge capital harvesting

Key Expectations:

People Enablement: 

- Create project staffing plan and enable operations staffing; provide daily status on hiring

- Visa & Travel Management for the resources travelling onshore for knowledge transfer

Technology & Work Environment : 

- Create infrastructure requirement plan (Seating/Floor/Facility)

- Readiness of workspace (seats/desktops/PCs/Laptops etc)

- Application provisioning and access/bank tokens/Macros

- Complete Application UAT

Project Management Office : 

- Follow and support Management Operating System (MOS) with client

- Schedule calls and minute the meetings

- Follow up on open items

- Help support RAID management with other leads

KT/Wave Lead :

- Client interaction - Onshore and remote

- Pre Process Training (Internal Resources, mainly travelers)

- Pre KT Training (New Joiners, mainly RKT)

- DTP review and Sign off by client

- Create and execute Knowledge transfer approach and plan

Client visits:
 
- Logistics and content management

Technical skills:

- MS Project: Hands-on experience in creating and maintaining project plans. Report out using basic MS Project options

- MS Visio: Create and maintain process maps

- MS Excel: Create and manage detailed project plan with specific tollgates, milestones, planned/actual start and closure date, responsibility and completion status

- MS Power point: Governance meetings to provide the updates based on the expectations from the target audience