Product Support Specialist Essential Duties and Responsibilities : - Provide operational leadership and support to SaaS end user teams, in addition to business applications, onboarding, troubleshooting, and issue resolution. - Communicates in an effective and professional manner to internal and external personnel. - Provide hands-on tier 1 system administration support, system maintenance and operations support. - Handle new user onboarding, which includes adding users to the appropriate systems with the correct permissions based on their role - Handle user offboarding, which includes properly removing users from all systems they had access to - Performing recurring user audits and generating the appropriate documentation to support compliance audits. - Recommend software enhancements to the development team. - Enforcing best practices of IT security and working within a compliance framework. - Provide timely response to questions via HubSpot, Slack, Email. - Documents all troubleshooting steps within trouble ticket and remote assistance tool - Escalates fully documented problems as required to Tier 2 support teams. - Participates in and leads proactive team efforts to achieve departmental and company goals - Propose methodologies and best practices for delivering outstanding service. Skills : - Proven analytical and problem-solving abilities with critical thinking - Ability to effectively prioritize and execute tasks in a high-pressure environment - Skilled at working within a dynamic, team-oriented, collaborative environment - Strong interpersonal written and oral communication. - Adept at reading, writing, and interpreting technical documentation and procedure manuals - Identify opportunities for improvement and increased efficiency using department metrics - Demonstrate strong problem-solving skills and lead by example in all areas - Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions. - Solid knowledge and understanding of researching solutions to new and unfamiliar technical problems and providing documentation for the team's knowledge base. Experience : - Demonstrated SaaS Administration experience preferred - Technical knowledge of confluence (Atlassian) SaaS application, a plus - Demonstrable record of technical configuration, process, and change documentation - Confidently communicate clearly and efficiently with internal and external stakeholders highlighting any risks or blockers with recommendations to remediate and work around identified issues - Stay current on SaaS offerings, technologies, and industry trends - Demonstrated experience producing accurate and detailed work on multiple projects under time pressure - Expertise in LOS like Encompass, DataVerify, etc - Basic knowledge on Scrum is a plus.

Bangalore

Others

Specialist - Product Support - SaaS 

Specialist - Product Support - SaaS  ,Job Description for Specialist - Product Support - SaaS  in NeatGlobal Services Pvt Ltd in  Bangalore Others for (2-6) years of experience. Apply Now!

Job Description for Specialist - Product Support - SaaS  in NeatGlobal Services Pvt Ltd in  Bangalore Others for (2-6) years of experience. Apply Now!