Product Development Specialist

Implement Product Development Process :

- Responsible for preparing product collaterals such as Application Form, Sales Brochure, Sales Illustration System, other required product literature.

- Gather cross-functional feedback as mandated by leadership

- Assimilate suggestions/recommendations for product related changes expressed in different forums

- Coordinate approvals/ sign offs from different functions for product filing/launch.

- IRDAI query resolution in discussion with relevant stakeholders.

- Identify the business and operational requirements based upon the business requirements & objectives of each product.

- Identify and present innovative and creative product solutions that is proactive and responds quickly to customer needs/ market gaps and opportunities.

- Develop system specifications, submit to IT / Vendor and bring products to production for issuance of policies, endorsements and renewals.

- Manage in-life product performance: sales, margin, and churn, conducting extensive numerical analysis using company data.

Facilitate Product Launch and Training- Enabling stakeholders with product features and price market comparison

- Providing premium and product comparisons

- Provide complete product, sales and training support to meet channel demands

- Project management of all product integration/ launches/ changes throughout implementation.

- Coordination with various internal organizations including; Underwriting/ Claims/Finance/ IT/ Sales/ Marketing/Product Development/ Operations.

- Create sales pitches, sales stories sales enablers, product presentations, FAQs, one Pagers to effectively communicate product idea

- Conduct product launch sessions for the training of the sales force

- Responsible for rejuvenating existing products into different channels through distributor specific pitches

- Prepare product modules on e-learning platform for effective and fast understanding of sales force and to increase awareness of our products with external customers

Product Marketing Support - Review technical accuracy of all product related documents in print and digital media

- Responsible for product sign-offs on documents created by training and channel support

- Enabling stakeholders with market comparisons in order to bring out product differentiators

- Creation of customer friendly and regulatory compliant product literature

- Operations & Process Improvement- Resolution of inconsistencies in system,

- Review and signoff the contents shared by various stakeholders.

- Lead the development, approval, training, and communication of new products/product changes and their associated customer, operational, system, & process impacts to the various functions/department

- Obtaining feedback on business requirement documents and functional specifications of new products by other functions such as IT, policy admin and customer support.

- Liaise with operations for doing gap analysis for new products

- Provide support for other departmental projects as needed

- Service Delivery- Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter.

- Monitor internal processes for efficiency and validity pre & post product launch/changes

- Timely responses and handling specific queries related to products or processes related to products

- Manage departmental audit and quality assurance procedures

- To meet/exceed and maintain service levels as assigned by management.

- To meet/exceed expected reliability standards.

- Adhere to Corporate Compliance Policy.

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