Specialist/Manager - User Experience - Insurance

Job Purpose :

1. To translate concepts into user flows, wireframes, mockups and prototypes that lead to intuitive user experiences.

2. To Identify design problems and devise elegant solutions.

3. To be responsible for conceiving and conducting user research, interviews and surveys, and translating them into sitemaps, user flows, customer journey maps, wireframes, mockups and prototypes.

Duties & Responsibilities :

1. Conduct testing of sample applications, websites and software to Assess user experience and ease of design

2. Use recent studies and findings to establish the best overall design elements to include in UX design experiences

3. Build storyboards to conceptualize designs to accurately convey project plans to clients and senior management

4. Create surveys for research through various media platforms to gather feedback on user's ease of use and satisfaction interfacing on company websites and products

5. Design the aesthetics to be implemented within a website or product, from the layout menus and drop-down options to colors and fonts allowing for interface edits as needed

6. Analyze customer responses and website data to examine high traffic web pages and determine why certain webpages perform better

7. Enhance user experience by creating seamless navigation through various digital programs and interfaces within the company

8. Combine interface design concepts with digital design and establish milestones to encourage cooperation and teamwork