Job description : We are looking to hire a Growth Operations - Client Onboarding to help onboard our enterprise clients to their new health & insurance benefits. We're looking for someone with a customer-centric mindset and a demonstrated ability to create a vision and execute on world-class customer experiences. As Growth Operations - Client Onboarding at Loop you will help scale a delightful onboarding process from 50 clients a month today to 300 per month by year-end. This position is a key growth operations role responsible for bringing creativity, vision, and operational execution to creating a world-class health benefits onboarding experience. Our ideal candidate is both a creative leader with experience across project management, process development, efficiency innovation and user experience - and a data-driven, action-biased growth operator. Responsibilities: - Define and own key result areas and metrics around onboarding like enterprise and member CSAT, time to value, activation targets and operational efficiency metrics. - Ideate and run activation experiments online and offline to create a breakthrough onboarding experience that drives best in class activation & customer engagement rates. - Develop and own the continuous improvement of customer onboarding journeys at both the enterprise and member level. - Conduct user research to identify potential touch points for customer delight and areas of improvement along the onboarding journey; define and develop improvement initiatives and drive these to completion. - Create a unified strategy for the flow of information from pre-sales to post sale servicing teams to accurately capture all servicing requirements for our varied enterprise clients and drive a 0 error rate for client handovers. - Participate in the recruitment and management of a growing team of dynamic onboarding specialists who will own the delivery of our high touch personalized onboarding experiences. Requirements: - Experience owning a customer journey, customer CSAT and NPS metrics at a fast growing company - Highly creative with experience running improvement projects to enhance customer experience. - Experience managing Service Level Agreements on a consistent basis and is comfortable holding others accountable to tasks and deadlines - Skilled communicator and negotiator that can comfortably work across functions like Sales, Engineering, Product, Tech, and Customer Success - Experience in B2B SaaS preferred

Mumbai

Pune

Bangalore

Specialist - Client Onboarding - B2B SaaS 

Specialist - Client Onboarding - B2B SaaS  ,Job Description for Specialist - Client Onboarding - B2B SaaS  in Spot Buzzy in  Mumbai Pune Bangalore for (7-15) years of experience. Apply Now!

Job Description for Specialist - Client Onboarding - B2B SaaS  in Spot Buzzy in  Mumbai Pune Bangalore for (7-15) years of experience. Apply Now!