Solutions Engineer/Architect - Customer Experience Management Platform Provider

Our client is a next generation award winning startup focused on Customer Experience Management, VOC and Enterprise Feedback Management. With a small, dynamic team of professionals and an enviable work culture, they are looking out for stellar, enthusiastic professionals to join their team!

Role profile :

- Collaborate with sales and CS to understand customer business processes, organizational setup, existing systems, and data field mapping.

- Define technical aspects of customer deployment plan, including solution design, integration points, configuration requirements, network requirements and training requirements.

- Provide pre-sales support as needed to help with demos and solution definition.

- Enable focus on long term value and ease of product upgradability.

- Provide solution for building custom modules where needed to enable integration.

- Document all custom work done and review use cases with PM, Integrations for feedback.

Required Skills :

- UG/PG in Computer Science Engineering.

- Overall 4-10 years experience of which 2+ years experience in product deployment/development (programming using C#).

- 1-2 years experience in client facing roles.

- Strong solution definition/problem solving skills.

- Strong written and verbal communication.

- A team player and a strong individual contributor.