Solution Specialist/Architect - BPO

Job Title - Solution Specialist - Transition and Transformation Solution Architect BPO

Reporting to - Head Transformation & Technology Solutions for BPO

Function - Transformation and Technology Solutions for BPO

Unit - Transformation and Technology Solutions for BPO

Title - Consultant (+) in IT domain

Education - B.E. / B. Tech.

Experience - Min 7 yrs to 10 yrs

Skills Profile:

Primary -

- Hands-on Experience to all SDLC Phases

- Expertise in Technical Design

- Exposure to Overall Technology Architecture Domain

- Customer Liaison Experience

Secondary -

- Project Management

- Lean, Six Sigma

Desirable -

- Exposure to Industry Verticals like Banking and Financial Services, Manufacturing, Telecom, Retail

Technical - Hands-on either Java or Microsoft .NET Platform

Know-How - UX, SOA, BPM, BRE, ECM, BI, Analytics, OCR / Imaging, Mobility, Performance Tuning, Portfolio Rationalization, Legacy Modernization, Virtualization, Cloud

Awareness - Technology Trends and Advancements

Responsibility -

1. Opportunity identification in BPO domain to add value thru IT

a. Enhance existing BPO output/deliverable thru Technical Solution

b. Mine areas, where IT solution can value add

2. Conceptualize an Integrated (IT + BPO + IS) solution

3. Get acceptance of solution from BPO Delivery Teams and also BPO Customer

4. Leverage BPO and IT/IS/Domain Expertise in Solution Conceptualization and Delivery

Measures -

1. Solutions conceptualized and their value-add to BPO Relationship