Solution Services Manager - Product Management & Business Building

Hiring for a global consulting firm :

You will join an expanding team which implements flagship products at the client organizations. Flagship products are multi-million dollar products which complement their consulting offerings. You will join the Software delivery team to manage the implementation and support of the products at the clients'.

Primary responsibilities include :

- Software delivery and support management across multiple products, geographies, and clients

- Ownership of SLA, stakeholder, quality and budget management

- Team management including coaching/mentoring, appraisals and career development

- Drive innovation, automation, and excellence in specialty areas of analytics, business intelligence, and technology

- Drive excellence in Infrastructure Management and Product Support

- Up to 10% time commitment towards travel

Service Management :

- Thought partner with Leadership/management towards setting up and maintaining world-class service operations

- Understands service and infrastructure management and drives innovation, high standards of quality and supporting processes in areas of expertise

- Support product delivery across multiple client organizations

- Owns delivery management including capacity planning & forecasting, operational budgeting, performance tracking, and reporting

- Accountable for data accuracy, timeliness, and overall quality

- Expand the range of services offered as per business and client requirement

Stakeholder management :

- Thought partner to the leadership towards scoping of requirements, problem-solving and recommending best solutions

- Ability to influence global stakeholders

- Ability to drive change through collaboration with several functional teams and varying stakeholder levels

People Management :

- Hands-on experience in managing delivery teams, and covering all facets of people management/employee life cycle from hire to retire including forecasting, recruitment, onboarding, appraisals, learning and development, career progression and off-boarding.

- Appraises team members' performances and offer continuous, realistic and constructive feedback to team members and ensure team members feel supported at all times

- Periodically conduct learning needs identification exercises and work with necessary teams to seek support on upskilling and cross-skilling the talent pool

- Able to adapt to best practices in new environments and evangelize the company's policies on members

- Create a conducive environment for team members to be able to sustain the values and culture

YOU'RE GOOD AT :

- Complex problem-solving leveraging data-driven approaches and analytical methods

- Working in an ambiguous environment and applying structured problem-solving skills

- Managing senior stakeholders and driving change through influencing skills

- Communicating your ideas clearly, concisely and coherently

- Project and people management with strong leadership skills, a high degree of motivation and a spirited attitude

- Interpersonal communications and networking skills

YOU BRING (EXPERIENCE & QUALIFICATIONS) :

- Masters/Bachelors degree in Engineering, Computer science, or related field

- Total Work experience of 12-14 years

- At least 8 years of project delivery and/or support experience

- Product infrastructure management including but not limited to SQL Server, AWS, Google Cloud Platform, Microsoft Azure, etc.

- Has built and sustained technical delivery team/s.

- Good understanding of executive dashboards and enabling technologies

- Global exposure, program management, people management, and business operations

- Proven experience in managing a team of at least 10+ cross-functional members in a geographically dispersed setup

- Thorough understanding of managing people processes, culture, and values in a large scale consulting/technology set up

- Experienced in performance evaluation and change management principles