Senior Consultant at Marketscope
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Solution Manager - BPO/SI Firm (7-14 yrs)
- Solution design expertise with top tier BPO/SI firms for driving pre-sales and solutioning for multi-tower large BPO/SI deals, experience creating/responding to RFI/RFP / Orals proposals.
- Multi-geo service delivery experience across both horizontal and vertical BPO/SI processes such as PTP, OTC, Q2C, RTR, ITSM, HR, Customer Service etc.
- Technology experience- Major ERPs such as SAP, Oracle, RPA Platforms, and/or AI-based solutions. CHANGE TO: Experience working with complex ERP environments
- Thought leadership - Bringing it all together on solution elements and creating a winnable story
- Industry insight - benchmarks, trends and knowledge of where the BPO/SI industry is going
- Driving synergies & collaboration - Internal& partner- Delivery, technology, industry vertical-rephrase
- Commercial awareness, hands on commercial input, competitive positioning
- Global experience and global solution models NA, Pan European, Nordics, APAC exposure rephrase to: Experience with Global solution models
- Experience advising clients and delivering solutions for transforming (digitizing) their customer experiences, employee experiences, operational environments, and product & services
- Ability to bring together all elements of Celonis BPO/SI solution including digital operating model, process design, automation impact, technology solution, transition, transformation, business outcomes, commercials and pricing for both Celonis BPO/SI Partnerships and direct BPO/SI clients.
- Responsible for crafting bid responses in RFPs, prepare bid defense orals decks, engage prospective customer / partner leadership, lead workshops and presentations.
- Responsible for end-to-end bid lifecycle from RFI / POCs through RFP phase of deal cycle.
- Pre-sales,Solution Design and Business Development
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