- Work as a Solution Design Architect, and conceptualize solutions that integrates all aspects of organizational capability to address client's business objectives and add value to client's overall business.

- Work with onsite sales teams, in a partnership model to pro-actively research specific accounts, identify client's pain areas/business challenges, and design appropriate solutions for pro-active proposals.

- Convince internal and client stakeholders on the challenges identified and how the proposed solution benefits the client.

- Work with Sales, Delivery, Pricing, Transition teams to address reactive pursuits (RFX- s) and lead solution design activities.

- Bid management to help define/refine sales messages and ensure sales packages are developed and messages communicated to sales team/client.

- Market intelligence, Industry intelligence.

- Create presentations, collaterals, sales pitches etc.

- Responsible for staying abreast of offering/product roadmap as well as understanding the scenarios, features and functions within each of the offerings and how these are applied to address business and technical problems.

- Responsible for preparing for meetings and tailoring communications to address business needs of potential clients as part of the pre-sales process.

- Liaison with Offering Owners and Delivery Teams, understand the details of offerings and communicate information back to sales organization.

- Liaison with Existing Accounts.

- Metrics Capturing and Reporting.

Skills Required :

- Excellent understanding of the pre-sales and solutions domain in Retail, e-commerce and CPG industry domain.

- Should have sound knowledge of various levers that go into creating winning solutions.

- Should have managed Contact Centre / Front office RFX in Retail / CPG domain.

- Should be able to co-relate client requirements to various organizational capabilities that can address those requirements.

- Should have appropriate knowledge across BPO horizontal areas.

- Should understand Retail space very well both from an IT as well as BPO perspective.

- Should be able to work seamlessly with various cross-functional teams.

- Good Communication and Interpersonal Skills.

- Strong Stake Holder Management skills.

- Candidate should be from BPO Industry only.

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