Solution Coordinator - Mobile Device Management - BFSI

Responsibilities:-

Road-mapping :

- Define solution roadmap(s) that support collaboration service roadmaps

- Ensure technologies remain up to date and support service goals

- Lead or support projects as necessary to execute on approved target states

Operation Excellence :

- Effectively use ITIL processes to maintain efficient operations

- Keep unplanned or user-impacting outages to a minimum

- Proactively make recommendations to upgrade or allow technologies to fall out of support

Vendor Management :

- Identify vendors and draft agreements in line with GIO standards

- Maintain regular operations reviews to ensure adherence to contract and value

- Ensure valuable members of vendor team remain engaged

Project Management :

- Define projects as minimum viable products

- Execute projects on time, budget and with agreed quality

Business experience :

- 8+ years- experience managing delivery of services in an outsourced/offshored environment.

- Experience managing external resources focused on Citrix environment, VDI's and Mobile device Management

- Experience with Global IT workplace, maintaining standards and global solutions with specific focus on end-user productivity.

- Additional Solutions (Client Image, Citrix technologies, Apple DEP, MDM solutions: Iadaptive, Airwatch, MobileIron, Citrix).

- Project Management skills (ideally Prince 2 certified), Agile project management is desirable.

- International cross-culture exposure and ability to communicate effectively at all levels of an organization

- People leadership experience.

- International cross-culture exposure and ability to communicate effectively inside and outside IT