Solution Consulting & Pre-Sales Role - Genesys - IIM/FMS/MDI/XLRI

GENESYS PURE ENGAGE

You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

As part of these, you will -

- Use in depth understanding of Genesys Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud: Ability to work in high-paced and complex projects

- Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.)

- Deploy thorough understanding of Genesys Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc.

Bring your best skills forward to excel at the role:

- Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys/Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud

- Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations and functional needs

- Deploy a strong designing skills: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)

- Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.

Your experience counts!

- MBA from a tier 1 institute

- Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud suite.

- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, G enesys Engage/Pure Connect/Pure Cloud/Engage Cloud administration & application development using Interaction Designer