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22/06 Anamika
Recruitment Consultant at Hiring Partners

Views:461 Applications:95 Rec. Actions:Recruiter Actions:57

Solution Consulting & Pre-Sales Role - Genesys - IIM/FMS/MDI/XLRI (1-8 yrs)

Delhi/Gurgaon/Gurugram/Mumbai/Chennai/Pune/Hyderabad/Bangalore Job Code: 1114396


You will work closely with our clients as consulting professionals who design, build and implement initiatives that can help enhance business performance.

As part of these, you will -

- Use in depth understanding of Genesys Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud: Ability to work in high-paced and complex projects

- Apply understanding of industry specific Customer Service processes: Possess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc.)

- Deploy thorough understanding of Genesys Framework: Leading-edge expertise in implementing multichannel center applications using Genesys tools including Composer, Designer, GAX etc.

Bring your best skills forward to excel at the role:

- Ability to use technical exposure to contact center and overall customer service areas: In depth understanding of Genesys/Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud

- Easily work in high-paced and complex projects: Use understanding of industry specific Customer Service processes, operations and functional needs

- Deploy a strong designing skills: Deliver customer interaction solutions across various interaction channels (IVR, web, email, chat, SMS, Social Media etc...)

- Maximize application design and development experience: Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations, leading Self Service vendor organizations, or leading consulting firms.

Your experience counts!

- MBA from a tier 1 institute

- Minimum 2 to 6 years of design and application experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Engage/Pure Connect/Pure Cloud/Engage Cloud suite.

- Functional and hands on experience on Voice and Non-Voice (SMS, Email, Chat etc.) applications solutioning using Interaction Designer/Interaction Attendant, Genesys Composer, designing and implementing key business processes in the domain of Customer Services, G enesys Engage/Pure Connect/Pure Cloud/Engage Cloud administration & application development using Interaction Designer

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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