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15/07 Sabitha Venugopal
Executive Consultant at Live Connections

Views:312 Applications:29 Rec. Actions:Recruiter Actions:11

Solution Architect - Contact Center Technologies (13-17 yrs)

Anywhere in India/Multiple Locations/Chennai/Hyderabad/Mumbai/Pune Job Code: 950817

- Plays the role of Product Manager/SME across customer experience management around contact center

- Product manager/management for cloud contact center platform such as Genesys, CXOne, Talkdesk, Avaya, AWS, Google CCAI etc.

- Experience in designing platform solution architecture and integration strategy with various client applications.

- Assist in solution development and articulation based on the scope and problem statement

- Enable project teams to understand functional / technical requirements

- Has experience in design and rollout of contact center systems such as call routing and distribution, call screening, inbound/outbound calls management, call screening, interactive voice response, call recording, post call analysis, multi-channel contact management, agent desktop, case management, quality assurance, self servicing, knowledge management, audit and quality control measures etc.

- Support building the domain capability and works with pre-sales teams as well

- Hands on experience or sufficient exposure to latest technology stacks and 3rd party products related to contact center systems / customer experience management.

What the client wants:

- Experience in designing platform solution architecture and integration strategy with various client applications.

- Does the candidate know what is happening in the contact center space other than the details mentioned in the resume.

- Can you sell the contact center solutions irrespective of the technology/platform

If he/she is able to do the above 3 then they are an IDEAL fit for this role.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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