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12/07 Rumia Mukherjee
Recruiter Specialist at Randstad India Pvt Ltd

Views:293 Applications:94 Rec. Actions:Recruiter Actions:16

Social Media Marketing Lead - ITES (11-15 yrs)

Mumbai/Delhi NCR/Kolkata/Bangalore/Chennai Job Code: 949497

Key Responsibilities

Service Delivery

- Manage the overall delivery operations provided by the offshore digital services team

- Passionate about marketing technologies with an in-depth knowledge of web content management platforms and digital analytics tools

- Expert implementation knowledge of web, SEO/SEM, email, social media, display advertising, Ad Words, digital analytics, content partnerships, review sites and retargeting

- Develop strong working relationship with key client stakeholders across the globe and proactively address their needs

- Act as a single point of contact & escalation point within customer organization for troubleshooting and resolving all issues arising from delivery-related account activities

- Have a strong focus on customer value and improvement of overall customer experience

- Have a transformation-led delivery approach with a view to bring in process optimization & automation (wherever possible)

Capability Development

- Audit the existing capabilities within the team

- Recommend and implement plan to set up new capabilities that add value to clients

- Suggest ways to expand the footprint of the digital services team

- Be updated with new technologies and upcoming trends in the digital domain and provide inputs on how these could be leveraged

People Management

- Lead the team of digital and social media specialists

- Manage team virtually across locations

- Communicate task and expectations clearly

- Provide constructive, meaningful and timely feedback to team members

- Drive best practices sharing sessions amongst the teams to augment delivery

- Drive upskilling programs for the team to stay relevant in the competitive domain

Skills Desired:

- MBA in marketing and certified in digital marketing (preferred)

- 11 - 15 years of proven experience of managing multiple, complex and large engagements in digital marketing operations domain

- At least 8 years experience in digital and social media marketing

- Understanding of B2B Sales processes

- Good experience across program management; strategic planning; customer interaction management; and business development skills

- Has worked in a global environment with a sound application of cultural sensitivity

- Proven experience in increasing operations efficiency & service delivery through process improvements, automation, team building and people management skills

- Has been able to bring innovative solutions to challenges, as well as act and produce desired outcomes with limited direction

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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