26/03 Neha Sharma
Deputy Manager - Talent Acquisition at Snapdeal

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Snapdeal.com - Project Manager - Customer Experience - Supply Chain (4-7 yrs)

Gurgaon/Gurugram Job Code: 679506

JD SCM Central Projects _Design and Development

Job Description - 

- Identifying, designing and implementing sustainable and scalable improvements in existing processes

- Improve Customer service experience, create engaged customers and facilitate organic growth

- Conduct RCAs of customer issues and collaborate with operations and Supply chain to solve for these issues

- Engage with multiple stakeholders for improving customer experience

- Study different processes, drive standardization and eliminate non value added activities.

- Define success metrics for projects, monitor project pilots and ascertain project success/failure.

- Coordinating development of tech products with the product team in line with the process requirements

Education/Experience - 

- Bachelors / Master's Degree in any discipline from Premiere institute

- 4 to 6 years of experience in Customer Experience Improvement

- Excellent analytical & problem solving skills

- Basic SQL Data Extraction skills

- Well versed with functioning of CRM softwares

- Good Project management experience

- Ability to influence other teams and align them towards the common goals

Women-friendly workplace:

Maternity and Paternity Benefits

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