Recruiter at Snapdeal
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Snapdeal - Manager/Senior Manager - Customer Experience Design (5-12 yrs)
- Snapdeal is looking for a candidate with exposure in Platform Experience - All projects related to improving platforms like RTO reduction, NPS improvement, customer insights, Sharing top VOCs with the organization etc.
1. Run Over-all Experience charter. Build a detailed NPS program and keep funneling in insights on various legs of user journey. Socialize the NPS findings across teams. Work cross functionally to identify initiatives to improve NPS
2. Pilot study designs, Analytics, insights finding
3. Analyze problem statement in CX/SCM, build hypothesis, test out with pilots, propose process changes, implement wherever required in Tech
4. Build new CX capabilities, Prepare AOP & identify new growth initiatives
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