SME - Grievance Handling & Policy Formulation

HR Specialist - Grievances Handling and Policy formulation

We have opening in one of our client in Chennai / Gurgoan

Candidate must be open for 2-11 pm shift also. Must have strong experience in Grievance handling.

Shift Time: 12-9 pm and 2-11pm

Sr Specialist (Adv) - Hr Connect ( Equivalent to Sr.Manager Grade )

- This is a consultative role performed through a variety of interactions, including responding to incoming cases from associates and managers, as well as partnering with HR Advisors. It is anticipated that approximately 50% of time will be spent responding to incoming cases.

- The remaining time will be spent on follow-up and project work/assignments. In general, responsibilities include: responding to questions related to policies/programs/plans; facilitating timely case resolutions and communications to closure and/or escalation; and capturing cases/issues/exceptions and escalating as appropriate.

Primary responsibilities are grouped into the following content areas:

- Performance Management: Facilitates discussions with various internal clients to assess appropriate response, action, and/or resource(s) needed. Responds to associate and manager inquiries regarding performance management tools and assists managers during the formal review process. Coaches managers on all aspects of performance improvement including Improvement Plans, Warnings, formal coaching, etc.

- Policy Interpretation: Handles questions about policies/processes and helps apply them to high risk specific situations and reduces liability.

- Associate Relations: Handles complex investigations and brings to closure. This may also include transitioning cases to HR Advisors (HRAs) or other appropriate resources for further investigation. Analyze engagement data and partner with managers and HRAs for possible recommendations.

- Talent Management: Serves as a resource on competencies and development tools and resources for managers and associates. Facilitates corporate and segment courses requiring HR subject matter knowledge for manager and leader development.

- Compensation: Responds to policy and process inquiries. Able to consult on solutions for a variety of compensation-related issues. Partner with HRA/Total Rewards to analyze systemic rewards concerns.

Domain Practice Support: May handle more complex cases (primarily Tier 3).

If above JD matches with your profile, Please send me your updated resume to kathir@ramsol.co.in

Kathir
044 43994051
kathir@ramsol.co.in