SME - Assistant Vice President - Network & Network Operations

Strong technical and subject matter expertise in any of these Enterprise Network Technologies.

- WAN Routing Juniper, Cisco Service provider Network products

LAN Switching: Cisco (Nexus, Catalyst, UCS Series), Juniper, range solutions products

Wan Optimizer: Riverbed, Cisco

Load Balancer: Cisco, F5 and others

- In-depth Knowledge of MPLS and routing and switching protocols

- In-depth hands-on experience in handling 24- 7 operations in Global MSP/ISP/IDC/NOC/SOC outsourcing and shared services environment.

- High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients

- Handled multi-vendor / platform technologies and supporting more than 1000+ Network ( LAN WAN) devices in a distributed environment

- Flexible person with the ability to manage stressful situations and adapt to rapidly changing environments and requirements.

- Ability to work days, evenings, and weekends as required; 24- 7 support in rotating shifts

- Analytical thinker willing to - think outside the box- to resolve customer impacting situations on first contact; understand customer pain.

- Lead the team from front and be an example

- Exceptional documentation, presentation and communication skills.

Operations Management :

- Run day to day Network Operation Center Business as Usual (BAU) functions on 24- 7 basis

- Handle all areas of operations/delivery including incident, problem and change management as per ITIL framework

- Handle complex escalations and provide support to Shift leads and other team members

- Observe ticket queue and participate in Severity 1 and Severity 2 tickets and lead from front

- Focus on incident reduction activities and assist in creating of Service improvement program

- Keep a track of Risk, issues, SLA and ensure compliance towards set account specific Rule of Engagement

- Ensure Asset compliance activities such as keeping track of licensing, support contracts

- Leads weekly and monthly governance calls / report

- Identify challenging assignments and project and Execute them along with BAU

- Maintains and develops process, policies and procedures as required

- Be an Account SPOC(Single Point of Contact ) for few large accounts

- Large Account Specific NOC tools Management and administration support

- Transition support including Knowledge transfer, provisioning and implementation of new accounts into the shared environment

Training and Certification (optional) :

- CCNA,CCNP,JNCIA,JNCIS,JNCIP ( add cisco dc certification, UCS certification)

Technical and Other Skills

- Knowledge of ITIL, Good Communication and Presentation Skills. Passion to work on core technologies.