Product Specialist

SmartServ (www.smartserv.io) is a product start-up from the house of award-winning SaaS business solutions. SmartServ's founding team consists of UW Madison, UC Berkeley alumni with strong-domain knowledge having built top-notch products and implementing them at Fortune 500 companies.

SmartServ is on a mission to build a powerful AI-powered assistant enabling service businesses to focus and increase their sales metrics by scoring on leadership opportunities that are ideally lost in the field. We are constantly mining recommendations to help service contractors gain efficiency and help them spend more time in front of customers, not computers. Our customers stay in control of their business and have visibility into the most important data and metrics required and we give them insights to do more. At SmartServ, we aren- t a company of silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes. We encourage you to challenge our status quo.

Why should you join the SmartServ Clan?

This is an opportunity to be part of the blitz-scaling team that's shaping an industry's narrative. We are on a mission to revolutionize the Field Service management domain & boost their sales metrics, productivity, and efficiency by scoring on leadership opportunities that are otherwise lost in the field. At SmartServ, we aren- t a company where information and ideas exist in silos. Team members are empowered and encouraged to pursue out-of-the-box ideas, think for themselves, and make mistakes that will assist with growth. We encourage you to challenge our status quo. We value creativity, hard work, initiative, and radical ideas above all else.

What is in store for you?

- Be a part of a company that is doing something really amazing & redefining stuff.

- Work on cutting-edge technologies and products that are redefining how the home services industry operates in the North American market.

- Make a splash in a multi-billion-dollar SaaS industry.

- Learn & Grow far beyond your current horizon.

- A start-up culture that you'd cherish forever in your work life.

What you will do @SmartServ

As a Product Specialist, you will:

- Be responsible for providing pre-sales/technical/functional support to prospective clients and customers while ensuring customer engagement with minimal supervision.

Provide direction and specialist knowledge in applying the technology/application to the client's business.

- Develop and deliver presentations and product demonstrations.

Design, validate, and present SmartServ Product to include advanced product concepts, future direction, and 3rd party complimentary products.

- Present and articulate Smartserv product's strengths, relative to competitors during demonstrations, presentations, and in written form for proposals.

- Effectively consult with the management of customer organizations.

- Participate in sales planning and business development activities.

- Develop and demonstrate moderately complex solutions.

- Work in conjunction with our account executives and other pre-sales consultants to derive a winning proposition and sales strategy for new license opportunities.

- Provide continuity through the hand-off phase to services to ensure the customer's expectations are met.

- Serve as a role model; mentoring the sales team, transferring skills/knowledge for solution selling as it relates to product & functionalities of SmartServ.

- Execute customer/prospect discovery sessions, executive meetings, business case creation (including ROI) strategy sessions, roadmap workshops, and review meetings with customers that lead to an ongoing knowledge gathering exercise with the ultimate aim of securing additional business within the customer base or to acquire new prospects.

Expectations for Success @SmartServ

- Provide exemplary pre-sales technical expertise through technical and product presentations, demonstrations, completing proposals, pilot implementations, and ongoing sales consultation

- Drive the adoption of SmartServ products within strategic accounts, rapidly growing

usage across departments within the enterprise. Translate product/technical features into value drivers.

- Develop and maintain training materials, and deliver training to improve product knowledge and demo abilities of both inside and enterprise salespeople.

- Build a working knowledge of contending products and how to technically sell against them

Work collaboratively with Product Management, Operations, Marketing, and Engineering during the development, launch, and continuing refinement of existing and new Smartserv Functionalities.

- Ability to work with a variety of team members and cross-departmentally with other teams

- Respond to initial product requests and frame product issues for discussion and resolution with Product and Engineering teams

- Develop/maintain technical and business knowledge of industry directions and trends.

You'd fit right in if you have

- Minimum of 3 years of prior experience as product specialist, Presales, or other relevant roles in the SaaS/Cloud industry.

- High energy, self-starter comfortable with ambiguity in entrepreneurial environments.

- Extraordinary professional, sales, and technical capabilities; comfortable supporting both enterprise (field) and inside sales teams on targeted accounts.

- Ability to explain and resolve common technical aspects of SaaS software, including security, protocols for APIs, SLAs, email/communication specifications, etc.

- Ability to see and present 'the big picture, architect solutions to solve customer problems, and uncover business challenges and develop custom solutions.

- Strong customer-facing and relationship-building skills Demonstrated excellent verbal and written communication skills: needs analysis, positioning, business justification, and closing techniques.

- Strong leadership and ability to lead, encouraging both individual and team accomplishments

- Ability to learn new technologies.

- Ability to pivot to other system-related tasks if and when needed; we wear lots of hats here at Smartserv!

- A Bachelor's degree in any of the technical specialization & technical Field is preferred.

- Prior experience working with early-stage startups can earn you brownie points.

- Prior experience in an outbound international sales environment can be an added advantage.

- Experience in CRM / ERP and SaaS product sales is an added advantage.

Timings: This is a prospecting/client interaction role, hence requires you to operate in the US time zone which is - 6:00 PM IST to 3:00 AM IST.

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