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Senior Manager -HRM at SLK
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SLK - Lead - Transition & Transformation (8-18 yrs)
Transition and Transformation lead
Transition and Transformation
Job Description :
- Lead a transition and/or transformation project team to takeover service delivery from the customer per the committed transition plan
- Reviews proposals and contracts for accuracy in areas related to transition. Interfaces with sales team and operations team to ensure smooth transition effort.
- Work with internal teams to manage and deliver projects on schedule, within budget and with a high level of customer satisfaction
- Ensures that all Transition project plans are consistent, congruent, and integrate with the overall deal project plan
- Ensuring that the scope of the services to be transitioned, and the SLAs expected from the service delivery are clearly understood and agreed upon by all stake holders.
- Supports the project managers of Transition and Transformation projects in developing each project's scope of work, estimates, schedule, and risk assessment/management plan
- Participate in customer presentations to project strong transition and transformation management competency
- Initiate the OTACE process for the Transition & Service Delivery.
- Risk & issue management - creation and maintenance of risk and issue register.
- Monitor, track and resolve critical transition related issues.
- Setting up and ensuring smooth routine reporting mechanisms.
- Responsible for invoicing of transition, knowledge/collateral creation and post-implementation review
Qualification :
- Bachelor Degree with 8+ years of experience in transition Management.
- Strong understanding of ITIL, especially in the areas of Service Operations and Service Transition
- Experience in project managing IT projects
- Excellent communication and presentation skills
- Experience in a customer-facing role
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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