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09/04 Sleepyhead HR
HRBP at SleepyHead (Duroflex Group)

Views:255 Applications:75 Rec. Actions:Recruiter Actions:27

Sleepyhead - Assistant Manager/Manager - Customer Relations (6-8 yrs)

Bangalore Job Code: 912150

- Developing specific goals and plans to prioritize, organize, and accomplish the key KRAs & KPIs of the CRM team

- Overseeing TL's manpower rostering to ensure the daily incoming channel of customer inquiries & concerns is not missed.

- Making Decisions and Solving Problems

- Knowledge of implementation & usage of CRM management software such as Zendesk, Kapture CRM, Ameyo, Ozonetel, etc

- Strong knowledge in creating a dashboard of the required report to check & track the overall performance of the CRM team

- Experience in handling Telecalling team

Women-friendly workplace:

Maternity and Paternity Benefits

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