Responsibilities: - Measure customer success team's performance on regular basis and implement any changes required to make processes more efficient - Monitor &amp; track customer complaint/query resolution time, customer satisfaction, number of customers onboarded and set processes to improve it on regular basis - Manage the customer success inbound and outbound team - Build a strategy around so as to what can be done to ensure the quality standards of consulting &amp; services to customers are maintained/improved. - Team Management - Be both a source of leadership and a resource, providing a range of support for our growing business - Strong analytical skills - Data driven, can use CRM tools to optimize What we're looking for: 1) 4 - 10 years of B2C experience within the customer service/ management space. 2) Must have managed a team of customer service individuals. 3) Set KPI/ KRA's for the team and ensure high customer satisfaction. 4) Data-focused individual with great analytical skills to suggest strategic solutions to increase customer satisfaction. Requirements: - Very pleasing personality - Somebody who can gel up well in the culture - Warm Approach to the B2B and B2C customers What's in it for you? - You get to drive the D2C revolution in India. - Greater responsibility and hence faster learning. - Great peers, you can learn from.

Mumbai

SleepyCat - Manager - Customer Success  

SleepyCat - Manager - Customer Success   ,Job Description for SleepyCat - Manager - Customer Success   in SleepyCat in  Mumbai for (4-10) years of experience. Apply Now!

Job Description for SleepyCat - Manager - Customer Success   in SleepyCat in  Mumbai for (4-10) years of experience. Apply Now!