jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
31/08 Srivatsan Sridhar
CEO at Skydo Technologies

Views:996 Applications:318 Rec. Actions:Recruiter Actions:201

Skydo - Customer Lifecycle Management Lead (1-5 yrs)

Bangalore Job Code: 1307796

- At Skydo, we recognize the importance of every step in our customer's journey, and as the Customer Lifecycle Management Lead, you play a fundamental role in steering this journey.

- You will own the platform revenue metric which depends on post-onboarding activation rates, retention, and wallet share growth. Through a deep understanding of our offerings, you'll not only design and implement engagement campaigns across platforms like email, WhatsApp, and phone, but also take charge of resolving customer escalations, ensuring their feedback is channeled into product development.

- An essential aspect of your role is communication-whether it's conducting feedback sessions with our top-tier customers or collaborating with sales, product, and customer support teams.

- You'll analyze data from engagement campaigns, offering the sales team actionable feedback on lead quality and areas of improvement.

- The ideal candidate brings strong analytical skills, exceptional problem-solving abilities, and a deep passion for understanding and serving our customers.

- A minimum of 1-2 years of experience in a customer-facing role is required, preferably within the B2B software or fintech industry. Join us in shaping an unparalleled journey for our customers at Skydo.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
  • Apply
  • Assess Yourself
  • Save
  • Insights
  • Follow-up
Something suspicious? Report this job posting.