Senior Manager - Strategic Operations

Responsibilities :

- Identify Major projects and problem statements that can give a step-up jump to customer experience, productivity, & cost-effectiveness.

- Own problem solving as well as execution of these projects while coordinating with different stakeholders

- Execution ownership will be for 0-1 stage before handing over to the respective team

- Liaise with various stakeholders to develop plans with a medium-term forward view, and associated weekly delivery plan.

- Drive visible performance management, use KPI's to track progress, monitor actual performance versus plan promoting awareness to drive improvement.

- Ensure effective consideration of decisions or delays against any potential business adverse impact.

Key Activities :

- Links day-to-day tasks to a model reflecting a long term perspective.

- Determines long-term problems and opportunities.

- Prepares and reviews contingency plans for problems and situations that might occur.

- Works around obstacles that prevent the completion of projects.

- Follows up incomplete or inadequate answers to pin down the facts.

- Acts to reconcile inconsistent forms of data. Checks to ensure data is accurate and sustainable.

- Actively seeks ways of improving current methods, systems, processes and structures.

- Finds ways to use time and resources more cost-effectively.

- Establishes plans to reduce inefficiency.

- Actively monitors costs.

- Actively reviews schedules to avoid unnecessary 'overruns'.

- Questions whether all current activities are necessary to maintain high productivity and quality

- Makes sure that work and/or projects are completed in an accurate and timely fashion

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