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09/09 Sneha
HR at Epowerx Learning Technologies Private Limited

Views:246 Applications:66 Rec. Actions:Recruiter Actions:24

Skill-Lync - Head - Customer Experience (8-11 yrs)

Chennai/Bangalore Job Code: 976386

Job Description but not limited to :

Responsibilities :

- Define/Manage/Govern the customer's omni-channel experience across the lifecycle (8-12 months)

- Scale up the current team of customer experience team (Engineers and Non-Engineers) by 5x in the next 24 months to meet the increasing demand

- Devise the right metrics and digital-enablement requirements to ensure effectiveness of the customer experience team

- Provide critical inputs to the Product team for making the necessary changes to improve the customer experience

Requirements :

- Proven experience in the domain of "Customer Experience"

- Preferably in the areas of Edutech, E-commerce, High-end Banking/Insurance products, FMCG

- Experience of building/managing a high-performance team and willingness to work in a fast-paced environment

Women-friendly workplace:

Maternity and Paternity Benefits

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