Site Manager - Warehouse Operations - Logistics

We are looking for Site Manager based at Orissa Kalinganagar.

Details

Experience - 12 to 18 years.

CTC offered - 20 to 22 Lakhs.

Qualification - PG.

- Person should be have strong experience of implant warehouse operations, line feeding etc.

- Manage warehouse operations and delivering high service levels to ensure that the team delivers results in line with Customers agreed SLA in accordance with network procedures and defined standards.

Reports to Director Operations - East/Cluster Manager

Accountabilities

Key activities Overall goals / Typical measures

Impact

- Customer satisfaction

- Customer retention - KPI

- SLA

Customer / Stakeholder

Customers

- Maintain good working relationships, Co-ordination, discussion and communication

Country Operations Manager

- Assist to meet performance targets

- Together with senior managers participate in problem solving and trouble shoot process improvement process

Vender (warehouse provider, suppliers)

- Ensure all service provided meet requirement

Ground handling

- Ensure hand over processes of inbound stock and paperwork are normally operated

Area Operations staff at all levels

- Daily working process review, discussion

- People management

- Local quality report

Problem Complexity / Process

Supervision of Operations

- Organise appropriate shifts and manning levels to meet business requirements.

- Ensure inbound stock are recovered, break bulked, inspected and recieve in the quickest, most efficient manner possible.

- Manage despatch of outbound shipments from country operations to ensure timely departure.

- Ensure accurate sorting and optimum loading of all inbound & outbound shipments.

- Monitor ground handler and warehouse provider performance and complete all necessary reports.

Adherence to customer's SOP

- Ensure that the SOPs are being followed and adhered to by warehouse.

- Ensure SLA are met and actions to be taken to ensure all KPIs are met as agreed

Safely and Quality Assurance

- Ensure safe working practices and environment within the shift.

- Participate in DESC quality policy and initiatives e.g. ISO accreditation.

People Management

- Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.

- Develop IKOs/KPIs with team members and monitor individual performance.

- Consult performance appraisal.

- Manage the allocation of appropriate resources and commitment of staff to the achievement of Country objectives and targets.

- Identify training needs and opportunities to develop a highly skilled functional department. - Employee Satisfaction.

- Unplanned staff turnover.

- Employee development

- Employee accountability and performance.

Skills/Qualifications :

Key capabilities/Competencies :

Skills

- Software skills (Word, Excel, PowerPoint, etc.)

- Communication skills (English), spoken and written

- Leadership skills

- WMS (Warehouse Management System) skills

Competencies :

Competency segment - Business :

- Customer Orientation: Is focused on identifying and understanding each customer's needs. Expresses and acts on desire to assist customers in an efficient and friendly manner.

- Planning & Organizing: Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved. Is structured with good personal organization. Schedules time effectively and uses efficient work methods and tools.

- Decision Making: Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk.

Competency segment - Leadership :

- Developing People: Facilitates the development of others through personal involvement in coaching, mentoring and sponsorship. Creates an environment that fosters learning, growth and development to improve capability to achieve the strategic vision.

- Building and Leading Teams: Knows the talent- needs of the team. Attracts and develops the people who can meet those needs. Encourages effective cooperation among team members and between teams. Inspires team spirit and the commitment to achieve high standards of performance.

Competency segment - Personal :

- Influencing: Persuades others of the value of an approach or idea. Gains commitment and support and gets others to willingly take action.

- Communication: Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others. Listens attentively, and summarizes or asks questions, when needed, to clarify information.

- Commitment to Excel: Challenges self and others to exceed standards and achieve extraordinary results, striving for best in class. Is not easily deterred when obstacles or delays are encountered.

Expected years of experience :

- Minimum 5 years Warehousing experience, Minimum 2 years in Operational environment,

- Experience with project management software (e.g. MS project, PERT)

- Minimum 3 years strategic business planning experience

- Minimum 3 years Customer Relationship Management background

- Preferably a consulting experience

- Minimum 3 years experience in working and accomplishing tasks within a cross-functional/matrix type organization

Expected Educational Qualifications :

- Bachelors or Masters Degree level