Site Lead - Application Development

Site Lead

The Application Development Site lead is responsible for improving productivity, quality and speed to market through expedient decision making and issue resolution for our offshore partners. The development teams of our strategic partners are comprised of over 2200 resources. The position is responsible for leading an offshore India based team of approximately 15-25 employees in the near term and expected to grow multifold in future years. The team will be comprised of technical leadership positions such as solution architects, system analysts, QA analysts and global delivery managers. Team members will report directly to this leader and will have a matrix relationship to various Technology Solutions Groups (TSG) / Application Solutions Groups (ASG) in the US. The goal of the team will be to facilitate productivity improvements, accelerate the velocity and improve the quality of deliverables of our partners by providing real time guidance and issue resolution to our strategic partners. This position requires strong leadership discipline to effectively manage in a highly matrixed environment. Strong knowledge of the application development life cycle and vendor management will also be required.

Duties, Scope and Dimensions

1. This position will manage approximately 15-25 employees near term and expected to grow multifold in future years

a. Accountable for hiring and building the India based team

b. Develops annual goals and delivers performance evaluations with input from matrixed organizations

c. Creates a sense of team and linkage to and our strategic partners.

d. Ensures proper training and on-boarding is delivered for the India based team

e. Implements best practices to ensure motivation, retention, growth and high levels of performance of employees

f. Responsible for management of resource capacity and capability to ensure best outcome

2. Partners with vendor side senior leadership to improve productivity, maximize the velocity and strengthen the quality of the work being performed by our strategic partners.

a. Develop an ongoing relationship with vendor side senior management.

b. Ensure India based TSG staff has been integrated into the workflow in a manner that improves productivity and maximizes the velocity and throughput of offshore vendors.

c. Monitor quality and experience of vendor's offshore resources to ensure suitable level of talent is allocated to projects. Escalate identified issues thru appropriate process for remediation.

d. Highlight, counsel and influence vendors on areas of needed improvement

e. Listen to vendors for opportunities for to change processes to increase productivity, improve velocity, quality and help implement agreed changes.

3. Establish relations and work closely with TSG/ASG leadership to ensure there is full alignment of the offshore team's activities and the TSG/ASG objectives, goals and deliverables.

a. Ensure complete alignment of work the offshore team is doing for that TSG/ASG, communicate and present areas of opportunities to improve productivity, velocity and quality

b. Identifies and proposes recommendations to improve offshore project delivery process.

4. Frequently interacts with TSG/ASG leadership to ensure needed changes are clearly understood and the path to resolution is well defined and tracked to successful implementation.

5. Resource capacity and capability management - This role will work closely with direct reports and TSG/ASG to assess the adequate level of partner side offshore delivery team resource capacity and capabilities. Communicate and influence partners to change as necessary.

6. Serves as a Subject Matter Expert in routinely briefing key stakeholders on different aspects of the TSG offshore organization.

7. Enable an environment for TSG/ASG to retain distinct roles (intellectual property) in house with offshore employees.

Qualifications / Skills

- Leadership.

Ability to quickly earn the trust of sponsors and key stakeholders

Ability to mobilize and motivate teams towards a common vision and common set of objectives

Ability to set direction and approach

Ability to resolve conflict (striving for win-win outcomes)

Ability to deliver tough messages with grace

Ability to execute with limited information and ambiguity

Ability to deal with politics

Ability to articulate and influence change

- Extensive experience in managing application development with offshore vendors.

- Extensive experience in overseeing both support and new development efforts with an eye towards integrated delivery of IT solutions.

- Broad, applied experience with management of development and support initiatives including common computing platforms, legacy and modern development tools and languages, and functional expertise.

- Ability to effectively navigate in a highly matrixed organization.

- Advanced influencing skills.

- Sound business and technical acumen.

- Experience with stakeholder management.

- Focused and versatile team player that is comfortable under pressure.

- Advanced ability to communicate at all levels with clarity and precision both written and verbally.

- Strong presentation skills.

- Technical knowledge of healthcare/finance systems or associated technologies.

- Ability to remove barriers and enable teams to complete their objectives.

- Demonstrated, applied experience establishing and delivering complex application portfolio solutions.

- Extensive knowledge in the use of project management and SDLC methodologies and tools.

- Advanced problem-solving and critical-thinking skills.

- Qualified candidates will typically have a minimum of 18+ years of professional IT work experience, with 5+ years of experience in a leadership role.