Job Description Duties and Responsibilities The duties and responsibilities of the Site Director of Technical Support includes: - Developing and achieving Technical Support objectives and goals to support the organizational vision. - Managing and directing a team of Technical Support, Business Services and Service Resolution and Technical Processing Leaders while leading the development of the vision and strategy for the team. - Assisting in developing an annual/Quarterly/Half yearly business plan to incorporate best call centre practices to meet market and company needs. - Ensuring targeted service and performance standards are achieved or exceeded. Executing tactical plans and initiatives that exceed customer expectations via phone, email and web- resulting in increased customer satisfaction and sales and Associate satisfaction that will be realized in lower attrition and higher productivity. - Executing additional projects, if required. - Succession planning, hiring and training practices, coaching practices and cross-functional corporate initiatives. - Establishing and managing communication channels within and among departments- being the liaison to provide customer feedback to the Senior Management Team. - Client interfacing is mandatory Desired Skills & Experience - 15+ Years of experience in the IT / ITES sector preferably from technology support background. - Operations Management/People Management with excellent Communication. - Experience in Technology - Telecommunication/Networking Industry (Preferably from TAC background). - Minimum Qualifications Possess a Bachelor Degree in a relevant field preferred. - Extensive experience in a leadership or management role, preferably in the Internet sector Strong technical background. - Previous experience with process improvement Core Competency Requirements - Demonstrated interpersonal skills including, mentoring, coaching, presentation skills and the ability to interact with colleagues at all technical levels. - Dynamic, energetic, motivated, positive outlook with the ability to multi-task and prioritize responsibilities. - Ability to communicate with and understand the requirements of professional staff in area of specialty and communicate these requirements to technical staff.

Bangalore

Site Director - TAC Environment 

Site Director - TAC Environment  ,Job Description for Site Director - TAC Environment  in Path Mentors Staffing Solutions in  Bangalore for (15-25) years of experience. Apply Now!

Job Description for Site Director - TAC Environment  in Path Mentors Staffing Solutions in  Bangalore for (15-25) years of experience. Apply Now!