Simplilearn - Senior Manager - Customer Success - (International Markets ) - Managing highly dynamic customer success managers team for the International Markets. - Handhold clients from the sales closure stage to onboarding them to training them to governance and reporting and providing continued support - Owing and being accountable for ensuring customer seat retention and contract renewal - Providing excellent customer service building the team to be single point of contact to help the customers - understand the value proposition of Simplilearn products - Supporting Sales team to Meet and exceed monthly/annual license renewal targets - Documenting all client communications and progress status in Salesforce - Collaborating with Sales, Customer Success Managers and upsell opportunities - Developing and maintaining quarterly renewal forecast - Generating periodical reports for business review discussions - Analysing, recommending and implementing process improvements - Program manage account escalations. - Advocate customer needs/issues cross-departmentally Qualifications : - Prior experience in Customer Success or equivalent history of increasing customer satisfaction for US Market. adoption, and retention. - Experience in Training and education will be desirable. - Familiarity of working with clients of all sizes. - Very good written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Thrives in a multi-tasking environment and can adjust priorities on-the-fly. Requirements : - You're driven: No one needs to push you to excel; it's just who you are. - Excellent communication and presentation skills - Eager to learn, adapt and perfect your work; you seek out help and put it to good use. - You want to help and serve our Enterprise customers: They win, so you win. - Knowledge of Salesforce and Intermediate MS Excel Skills preferred - Working exposure in rotational schedules

Bangalore

Simplilearn - Manager - Customer Success - International Markets 

Simplilearn - Manager - Customer Success - International Markets  ,Job Description for Simplilearn - Manager - Customer Success - International Markets  in Simplilearn in  Bangalore for (6-8) years of experience. Apply Now!

Job Description for Simplilearn - Manager - Customer Success - International Markets  in Simplilearn in  Bangalore for (6-8) years of experience. Apply Now!