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14/09 Aniket Nanjee
Senior Manager - Talent Acquisition at Simplilearn

Views:855 Applications:324 Rec. Actions:Recruiter Actions:57

Simplilearn - Senior Manager - Contact Center (8-10 yrs)

Bangalore Job Code: 848166

Responsibilities :

- Respond to high volumes of inbound customer queries over calls/ emails promptly domestic & overseas customers

- Work on reports & concurrently update client records

- Resolve product-related issues by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment following up to ensure resolution

- Work independently and efficiently to meet defined SLAs

- Responsible for meeting productivity matrices and quality standards as per defined quality norms

- Demonstrated ability to lead teams and Create, inspire and deliver a vision that exceeds client expectations.

- Previous leadership experience as a direct people leader of 10+ people organizations, with strong collaboration skills and the ability to influence all levels of the organization. Strong people development skills.

- Ability to motivate, inspire and drive teams and individuals to achieve goals and objectives

- Proven track record of working in a Global Operations environment and delivering outstanding results

- Ability to coordinate multiple priorities at once

- Strong sense of personal accountability and demonstrated self-starter with ability to work in a dynamic, time-critical environment while managing and inspiring a diverse group

- Trained in Process Improvement and proven record in successfully engaging with Fortune 500 clients globally.

Desired Skills:

- Ability to get things done and solving complex problems

- 6+ years of experience

- Ability to work in a cross-functional team

- Passion for customer-focused services business

- Team builder and communicator. Translates corporate business goals into well-defined performance plans for the organization

- High-energy, with a nimble and analytical mind. Strong with achieving targets and the ability to deliver numbers and metrics

Women-friendly workplace:

Maternity and Paternity Benefits

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