Responsibilities : - Own overall relationship with assigned clients, which includes increasing adoption, ensuring retention and satisfaction. - Develop, prepare, and nurture customers for Account growth. - Handhold clients from the sales closure stage to onboarding, training, governance, reporting and providing continued support. - Work to identify and/or develop upsell opportunities. - Advocate customer needs/issues cross-departmentally. - Program manage account escalations. - Collaborating with Sales, Product Management and Solutioning. - Create reports, notes, presentations for business review discussions. Qualifications : - 4+ yrs of prior experience in Customer Success or equivalent history of increasing customer satisfaction, adoption, and retention. - Total experience : 6 - 8 years - Experience in Training and Education will be desirable. - Prior experience in SaaS is preferred. - Experience in handling Strategic Enterprise clients in EMEA &amp; APAC markets will be desirable. - MBA/Masters is desirable. Requirements : - You're driven : No one needs to push you to excel; it's just who you are. - Very good written and verbal communication skills. - Detail oriented and analytical. - Strong team player but still a self-starter. - Thrives in a multi-tasking environment and can adjust priorities on-the-fly. - Eager to learn, adapt and perfect your work; you seek out help and put it to good use.

Bangalore

Simplilearn - Manager - Customer Success 

Simplilearn - Manager - Customer Success  ,Job Description for Simplilearn - Manager - Customer Success  in Simplilearn in  Bangalore for (6-8) years of experience. Apply Now!

Job Description for Simplilearn - Manager - Customer Success  in Simplilearn in  Bangalore for (6-8) years of experience. Apply Now!